I am the main admin of my store. I’m trying to remove one of my staff members on the “Users and Permissions” page in Settings but it asked for a password. Knowing that I put in the password that I usually use to log into my Shopify account but it kept saying “incorrect password”. I noticed that at the top of my Staff’s profile it says password and a few *** the number of characters in the password does not match my password to my log in, which makes sense why it kept saying incorrect password. But when I initially added my staff, Shopify didn’t ask me to create a password and there’s not option of “forget password”. After a few attempts it has now ‘locked’ me out from attempting! I tried searching it up and found an old Shopify thread but it was never solved. Is there anyone who can help from a Shopify Staff member or anyone in general on how to remove the account? Thanks!
I definitely recognize the importance of getting this taken care of, especially if you are signed in as the admin/owner of the store you are working on. In this situation I would recommend resetting your account password and attempting once more. Make sure before you do this that you have your recovery information up to date! You can double check your login details and reset your account password by clicking on your account name in the admin (upper right in desktop view) and go to Account Settings.
If resetting your account password does not resolve this issue then please reach out to our authenticated support team for further assistance. To access our authenticated support, please follow this link: Shopify Help Center.
Had this exact issue - turns out, I was logging in using my google account so the password wasn’t linked up to shopify.
If you click top right, to where your name / account is. Then Manage account. It loads up a new page. On the left there is “security” - select that and you will see an option that says “Password” and it will probably say “Password has not yet been set” - so I set one up and then went back to remove the user with this new password and it worked.
Essentially, I’d never set up a shopify pword because it was using my gmail log in details. Hope this helps someone!
Celebrated too soon. It seems my password was set and despite using the same admin password i use to login via Google (and attempting to reset it), it keeps saying password is incorrect. Not sure what im’ doing wrong.
