Can't seem to get hyperlinks to work in page

Topic summary

A user is experiencing issues creating a hyperlink on a product page. They used the “edit link” button to add a URL for a creative workshop sign-up document, but the link displays as plain text instead of a clickable hyperlink.

Troubleshooting Steps:

Resolution:
Another user checked the provided link and confirmed it displays correctly. The hyperlink now shows the text ‘our creative workshops’ and properly opens the document in a new tab when clicked.

The issue appears to be resolved, though it’s unclear whether the original user made changes or if there was a caching/display delay.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Hi there. I am editing a product page and would like to include a link to a sign-up doc for our creative workshops. I used the “edit link” button to paste url, add text, and open page in a new window. However, the link is still showing up as is and not as a hyperlink. I am attaching an image of my page. Any help figuring this out would be greatly appreciated!

Hi @heidiohhh ,

Please send me the product link showing this, I will check it for you

https://shantiandtula.com/pages/workshops

This is the page link. Let me know if you need something different. Thanks for the help!

Hi @heidiohhh ,

I checked and it shows fine.

You want it to show ‘our creative workshops’ and the link will point to the docs file, also when clicked it will show in a new tab