I’m having trouble sending an invoice because I keep getting a message that says I need to verify my email. (See screenshots) However, when I go to Manage Account to verify my email, it says that it’s already verified. Do you have any suggestions on what I can do to resolve this issue?
Manage Account:
Hey @TFCL
Where are you pulling that 2nd screenshot from (that shows your email as verified)?
It doesn’t look like something I’ve seen before, so I’m wondering if that’s from outside of the Shopify admin?
-Stephen
Thanks for your response. The second screenshot: I clicked on the Account in the upper right corner and then selected Manage Account.
Very interesting … that does seem to be the way that the official help docs recommend verifying your email.
https://help.shopify.com/en/manual/privacy-and-security/account-security/verify-account-email
Try going here:
Admin > Settings > Notifications.
Then look at the “Sender email” section and see if it lists the correct email, and if there are any errors/messages that show there.
I appreciate your help. It turned out that I needed to authenticate my domain, and once I did that, everything worked smoothly. What I found interesting was that I could send the invoice from pam@theflowercartlady.org, but not from admin@theflowercartlady.org, which is the owner’s email. However, after I authenticated the domain, I was able to send the invoice from both email addresses. Thank you again for your assistance.
