Can't switch images on the product page

Technical Q&A

Topic summary

A user is experiencing an issue where product images cannot be switched or cycled through on their Shopify product page, as shown in an attached screenshot.

Troubleshooting attempted:

  • The user has tried multiple solutions without success

Suggested resolution steps:

  • Verify the Shopify theme is updated to the latest version
  • Consider modifying theme code if necessary
  • Contact Shopify customer support if the problem persists after updating

The issue remains unresolved. The user provided contact information seeking direct assistance to fix the image switching functionality.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

can't switch to other images..help me solving this issue
can't switch to other images..help me solving this issue1523×823 218 KB

2

I tried everything..but still not working..tell me how to send PM..lets fix it together

3

Gmail- mithikahomedecor@gmail.com
Its the mail id , you can reach out here.

4

Hey there @mithika would you mind confirming to see if you are using the most recent variant of your Shopify theme? If you aren’t, then you should update it and maybe change the code as well. If the issue still persists, then you should look to reach out to Shopify customer support.