Cant track Begin_Checkout & add_payment_info in GA4

I have checked it by assistant google tag, it shows Begin_Checkout was detected as form_start, how can I fix this problem plz?

Hi, I’m having the same issue. Did you find any solution of this?

Yes, I’ve found the reason. If you’re testing it yourself, it might be due to cookies. Only the first conversion action will be recognized, and any similar actions you perform within a few days will not be tracked. If you want to verify this, try clearing all cookies and then testing again. The safest option would be to use a completely new device.

1 Like

Fantastic, i cleared all cookies and it now shows as begin checkout. However, it does not seem to show add_payment_info and its still stuck as form_start on this part.
Have you had any other issues with ga4 and shopify? I have read something with conversions and i do believe i have the same issue since ga4 only tracks around 2/3 of our conversions.

GA4 conversions for me is correct

But Google Ads is not. (Even I use G4A as conversion source in Google Ads).

eg, I sold a product 100 pounds, GA4 is correct, but google ads shows like a 70?

dont know why