Cant Transfer Domain from Shopify to Wix

Hello,

I canceled my Shopify account and deleted my registered domain because I planned to use it on Wix. However upon opening my Wix account and trying to use my domain, it is showing up as unavaliable. When I go back to shopify, my domain is no longer there either. Even after paying the $39 to reactivate in hopes of transferring the domain.

When I type my domain name into a web browser search bar, I get this message:

You’ve requested a page on a website that is on the Cloudfare network. Cloudflare is currently unable to resolve your requested domain. There are two potential causes of this:

  • Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website’s information to be distributed to our global network.

  • Less likely: something is wrong with this site’s configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider’s DNS fails.

I’m slightly frustrated as I recently purchased signage with my domain on it.

Any help is appreciated.

A.A.

Was this domain registered through Shopify or 3rd party registrar?

If former, check the https://help.shopify.com/en/manual/domains/managing-domain-ownership/transferring-shopify-domains
You may need to reach support given the way it is now.

If latter – check your registrar and DNS hoster documentation.