hi Shopify support
my Shopify payment is on hold. They requested documents to verify my identity ( id photo document - a utility bill) I don’t have a utility bill so i send and authority letter which indicate that the company is under my name. I sent the documents many times but with no success. I need help
Hey @Shaimaqaid .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful. Since I cannot authenticate you for the store due to the sensitive information that would need to be shared over the forums, I am unable to look into the specifics. In this case, it would be best to reach out directly to our support with this inquiry by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.