Cap on dollar amount of an order?? PLEASE HELP

Hello,

Trying to place an order for a client. I can place orders for up to $175 dollars. Anything over that I get a shipping error message. Can’t get any customer support in the chat and the help center is only for actual placed orders.

I paid the yearly subscription and I assumed there was some sort of customer service.
Is there not much for the subscribers to access? Hopefully I didn’t throw away some dollars here.

27 views so far an no one knows anything? There’s no customer service number to call, no one answers the live chat…what do you do?