In case anyone in the future is interested, here’s what we ended up doing:
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Install this chrome extension which will autocomplete fields on a specified URL (in this case, your shopify admin) based on a list of preset options
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In the chrome extension settings, we created a list of preset options for all the “return reasons” we wanted to choose from
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Now when we go to complete the return text field, we get a nice autocomplete with preset options:
