Carousel is moving vertically on mobile when draging

Technical Q&A

Topic summary

A user reports an issue with carousel sliders on mobile devices where horizontal dragging triggers unwanted vertical movement, disrupting smooth scrolling. The problem occurs on a specific website (yerbatea.lv).

Response & Status:

  • Support suggests contacting Shopify’s team if using an official theme, or the third-party developer if using a custom theme
  • Another user reports experiencing the same issue with the Dawn theme (a Shopify default theme)
  • The issue remains unresolved with no solution provided yet

Key Question: Whether this is a theme-specific bug or a broader mobile touch-event handling problem affecting multiple implementations

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello!

I have an issue with my carousel sliders on mobile. When i try to drag horizontally it also is moving vertically which also affects smooth scrolling.

https://www.yerbatea.lv/lv

Please help me with this issue

2

Hi @Roberts2 ,

Thank you for getting in touch. If this is a Shopify-made theme, please contact our support team directly so that we can authenticate you on your store and troubleshoot this issue. However, if this is a theme built by a third-party developer, please contact them instead as they will be best placed to assist.

3

Hello!

Found same in Dawn theme, Did You already resolved this issue?