I’m finally getting customers but they keep abandoning their carts. They put in all their details including card then leave. can someone checkout my website and help me figure out why they stop at checkout?
Topic summary
Main issue: A Shopify merchant reports new customers frequently abandon checkout after entering their details, including card info, and asks for a review of Twistedjackssoaps.com to identify why completion fails.
Requests: The merchant seeks concrete feedback on what needs correction. No specific issues or diagnostics are provided in replies.
Moderation note: A participant flags a repetitive commenter and asks others to report that account, indicating a potential spam concern in the thread.
Status/outcome:
- No confirmed causes (e.g., payment errors, UX friction, trust issues) identified.
- No changes, tests, or resolutions documented.
- Discussion remains open and awaiting actionable feedback.
Definition: Cart abandonment refers to shoppers adding items and starting checkout but leaving before completing payment.
Ok what are you seeing that needs to be corrected?
No. You comment this on every post. Please report this account.