Cart attributes aren't showing up on the admin side

Store Design

Topic summary

A merchant is experiencing issues with cart attributes not appearing in Shopify admin orders, despite being visible on the customer-facing cart page. The attributes don’t show up in /cart.js, indicating they’re not being properly captured.

Key Details:

  • Three custom attribute fields on cart page
  • Information visible to customers but not passing through to order’s “Additional Information” section
  • Testing on a blank development store worked correctly, but fails on the actual store

Community Reports:
Multiple merchants report similar issues starting around July 20, 2023, with no code changes made:

  • Approximately 50% of orders affected for some stores
  • One merchant lost 100% of attribute data for a month
  • Issues appear intermittent and date-specific

Potential Causes:

  • One user resolved their issue by identifying a conflicting app that was overwriting attributes
  • JS Cart API still functions correctly, suggesting workaround possibilities

Status: No official Shopify response reported. The issue remains unresolved for most affected merchants, with the root cause unclear.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
9

It has been a few months since I dealt with this particular issue, but if I remember correctly it was a conflict with another app that was writing over the attributes. So I’m guessing your issue is different than what I experienced.

You mentioned you haven’t made any code changes. But do you know if any of the apps you work with have changed how they work with attributes? Sorry I don’t have better news.

(Edited for clarity)