Cart icon does not update unless refreshed

Store Design
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Topic summary

A user reports that the cart icon quantity doesn’t update immediately after clicking “add to cart” from the collections page—a page refresh is required to see the change. The issue occurs across multiple devices (iPad, phone) but specifically when adding items from the collections page, not the product page.

Store details:

  • Uses Dawn theme
  • Store URL: Hint of Happiness (square art prints collection)

Troubleshooting attempted:

  • Tested on multiple devices and browsers
  • Issue persists despite device switching

Community response:

  • Another user tested the site and reported the cart updates correctly without refresh on their end
  • Suggested standard troubleshooting: clear cache/cookies, run internet speed test, restart device, try different browsers

Current status: Issue remains unresolved for the original poster, with conflicting reports about whether the problem is reproducible.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Hello all,

Hope you are well.

I’m having issues with my add to cart button on collections page. Whenever I click on add to cart, I have to refresh in order to see the quantity update. I use dawn theme.

Here is the link : Square Art Prints – Hint of Happiness

Thanks in advance for your help !

Karla

2

Hi @Karla8 !

I checked your website, and everything is working fine on my end. I do not need to refresh in order to see the quantity update. I can see it as soon as I hit the add to cart button. Try to do some troubleshooting on your end such as, switching to different browser, use another device, clear your cookies and cache, try to run an internet speed test and see if your internet is working fine, and restart your device.

3

Hi Roan,

Thanks for your answer. It’s really strange, I have tried on my ipad and even my phone and when I click on add to cart (not from the product page) it doesn’t work :disappointed_face: