Hi everyone, I received a feedback today from an online user that they couldn’t add any products to the cart after clicking on the “Add to Cart” button.
This is pretty weird as it was working fine until today even though the website was created roughly 2 years ago. I’ve tested it using a different browser and device and neither works. I tried clearing cache and it did work but is there any way for it to work without needing customers to clear cache?
Here is the link to a product of my website:
https://pinnacle-hw.com/collections/valves/products/stainless-steel-316-fb-ball-valve
Please help
Do you have a google conversion tag installed on your site?
Try to remove that and see if it works then. (we had an issue with this before)
If it still doesn’t work, something is obviously not triggering that button and your theme will need inspecting a little bit more in depth.
Hello @pinnaclehw ,
Add to cart button working correct please reference your page after adding product into the cart.
Hi @thearchitect ,
I only have these 5 apps installed:
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Matrixify
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Ninja Van Shipping & Delivery
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Online Store
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Point of Sale
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Tidio
All of which are installed 2 years ago
Hi @MandasaTech ,
Attached is a video on the problem that I’m facing
From the start of the video, it shows an empty cart after which I clicked on the “Add to Cart” button but the cart still remains empty.