I have my shipping minimum set at $35.00 but if the shopper looks at the items in there the cart before meeting minimum, it does not change to free shipping once the minimum is met. Is there something I can do to change that, so they are not having to then go find and select free shipping? Hope that was understandable and Thanks for any help.
Topic summary
A store owner encountered an issue where their shopping cart wasn’t automatically switching from paid shipping to free shipping once customers reached the $35 minimum threshold. The problem specifically occurred when shoppers viewed their cart before meeting the minimum, then added items to exceed it—the paid “First Class” shipping option remained selected instead of automatically changing to free shipping.
Root Cause:
The paid shipping method lacked a maximum price condition, allowing it to remain available even after the free shipping threshold was met.
Solution:
Set a maximum amount condition on the paid shipping rate (e.g., maximum $34.99 or just below the free shipping threshold). This ensures the paid option disappears once the cart value qualifies for free shipping.
Outcome:
The issue was resolved after implementing the maximum price condition on the paid shipping method.
Hi @cvette ,
I have checked and confirmed that there is no issue. According to my understanding, you want to keep paid shipping below $35 and above $35 it has to automatically change to Free.
So here is what I understood.
Now, what I did was I set the maximum price of shipping to $600 where the cart below $600 will be charged for shipping $4
But, I have set the rate such that above $600 the free shipping will be applied.
Now, the cart below $600 will get charged for shipping
And if I increase the value above $600, Free shipping is applied.
I hope I understood right. Please reply to me if I understood something wrong.
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So I do have it so that shipping is being charged on orders that are under the $35.00 . My problem is occurring when the shopper looks at the items in their cart before the are over the $35.00 and then they add another item that pushes them over the minimum. That is when the cart does not change to Free Shipping and they are then having to scroll down and select the free shipping. My customers are older and not understanding why it is not just changing.
So essentially, why is the paid First Class option not going away once the minimum is met?
I actually got it to work. Thank you
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@cvette You’re welcome 
Can you please also like the answer?
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