A Shopify store owner is experiencing cart page errors when attempting to update product quantities or add items through upsells. The system displays “There was an error while updating your cart” despite the checkout page showing correct totals.
Key observations:
Current status:
A developer initially couldn’t reproduce the issue but later confirmed the problem exists. They’ve offered to debug with store access, moving the conversation to private channels for troubleshooting.
I have a Shopify store, and I’m facing an issue with my cart page.
When I add a product to the cart and try to update its quantity (or add a new product through an upsell) directly from the cart page, I get the message:
“There was an error while updating your cart. Please try again.”
I noticed that the cart total doesn’t update on the cart page, but when I proceed to checkout, the amount is correct — so it seems the error might be on the cart page itself.
Could you help me identify the issue?
As I am checking now I see the errors gone, the cart page does update well now, the quantity and prices, both of them
Actually, not for me, here. Try changing the products inside the cart page. Ex: adding or removing 1 product
Can you help me, buddy?
Firstly sorry getting back to you this late, actually had a few projects on me but yes, you are right. So the quantity bubble does not change and the total amount as well of the cart page. The line item does update ok at least.
Please reach out via personal links below for a convenient conversation and collaboration as I will need access to the store to debug this.
Best
Shadab
