Case study: a gamified Mother's Day popup that used four steps instead of one

Disclosure: I work at Claspo, this is a client’s popup built on our platform, client stays anonymous. Home & garden DTC brand, that’s as specific as we’ll get. No link, nothing to sign up for.

We keep pulling this campaign up internally because it breaks most of the popup advice you’ll read in this category, and the client had a reason for each break.

Mother’s Day weekend only, three days live. The headline is “Celebrate Mom with 20% Off Storewide!”. Under it a badge cycles the extra tier, 15% / 10% / 5%, and the screenshot caught it mid-cycle on 10%. Below that, three flowers, the email field, and a PLAY NOW button. The subline says “choose a box” while the graphics are flowers, which is a copy bug that shipped and nobody caught. The fine print spells out the consent explicitly, marketing emails, unsubscribe anytime, link to the privacy policy.

Shorter forms convert better, and that holds for the form in isolation. A flat “subscribe for 10% off” gives people nothing to do once they’ve typed the email. Here you type it and then pick a flower, and that pick costs you something small. By the time you’re choosing between three flowers the email is already gone. The roller anchoring on the biggest tier works like an “up to 70% off” banner, except the worst outcome here, 5% extra on top of 20% storewide, still lands fine, so nobody walks away feeling played.

Running 20% storewide plus an extra code year-round would teach every visitor to wait for a sale. Compressed into one holiday weekend it reads as a one-off, and Mother’s Day explains why the number is that big. That was the client’s actual goal: gamify a generous offer so the short window justifies its size without setting a permanent discount expectation.

The targeting rules were tight. It fires on the home page and collection pages only. Product pages are excluded, because the client’s read was that someone on a PDP is close to checkout already and a popup there mostly eats margin on a sale that was happening anyway, while at collection level you’re catching people still browsing the catalog. Existing subscribers never see it, B2B pages are out, capped at once per session. None of that is platform-specific, so you can rebuild the same logic on whatever you’re running.

Results: top 10% of email capture campaigns on our platform for Q2 by opt-in rate. We’re not sharing the client’s absolute numbers.

Caveat I’d raise if someone showed me this: gamified signups skew toward deal hunters, and we have no visibility into the client’s unsubscribe or repeat purchase rate after the sale ended.

That’s also the part we can’t see from the platform side, since it happens after the handoff to email. If you’ve segmented seasonal promo signups separately, did that cohort ever start behaving like your organic list, or did it stay a discount segment forever?

Interesting case study. I’d separate the popup’s completion rate from the quality of what happens after completion. A four-step flow can increase participation, but the extra choice is still friction if the reward, consent or next step is unclear.

I’d track: popup view → email submit → game completion → discount claimed → PDP/checkout → purchase, plus dismissals, mobile load impact and unsubscribe/refund rate. If the gamified version lifts email capture but lowers qualified purchase rate or increases exits after the code is shown, the “win” is only at the top of the funnel.

The copy bug you mentioned is also worth fixing immediately; a mismatched instruction is a small detail that can undermine confidence at the exact moment you ask for effort.

Our demo store uses Claspo to promote our Father’s Day landing page. Super easy to use & one of the best pop-up apps we’ve tried!

The targeting is the part I would steal even if I never ran a four-step flow. Home and collections, skip PDP, skip known subscribers, once per session. That already protects a lot of the revenue the overlay would otherwise eat.

On the quality question: keep that holiday popup and do not try to make it the year-round capture. People who close a four-step overlay are done with the interrupt. They still need a restock, drop, or second signup path that is not another modal. Footer form, PDP notify-me, or a shopper-opened notification feed all do that job without fighting the same revenue-per-session tradeoff.

I work on Atomato (Atomato Email, SMS & Upsell - Grow email and SMS lists and upsell from a feed... | Shopify App Store). It is a bell and feed for offers, restocks, and a signup card, sitting next to the popup you already have, not instead of it. Email/SMS is one card in the feed and syncs into the ESP. Not an ESP and not a popup replacement. Only useful if you want that second channel. The targeting rules you listed are the bigger lever for the campaign itself.