Catalogue will not upload on facebook and instagram

Shopify Discussion

Topic summary

Problem: Products fail to appear on Instagram/Facebook. Shopify shows “product is not shown here as shop is password protected or shop is disabled,” but the store isn’t password-protected. No verification prompts received.

Initial guidance:

  • Turn off Password Protection (Online Store > Preferences > Password protection).
  • Ensure product visibility is set to Online Store.
  • Reconnect/reconfigure the Facebook/Instagram catalog after changes.

Update: The catalog imports to Facebook, but items don’t populate on the Facebook Page/Shop. Other users report the same issue.

Latest direction (staff): If products import from Shopify to Facebook but don’t appear in Facebook assets (e.g., Facebook Shop), the issue likely lies within the Facebook Catalog.

  • Review Facebook’s troubleshooting for products not appearing in Shop (linked resource).
  • Address any errors shown in Facebook Catalog.
  • Contact Facebook Support if issues persist within their catalog.

Status: Unresolved/ongoing. Next actions are to double-check Shopify visibility/password settings, then troubleshoot and resolve catalog-specific errors within Facebook or escalate to Facebook Support.

Summarized with AI on January 2. AI used: gpt-5.
1

So trying to upload my catalogue onto instagram and facebook but the catalogue had an error tag. I go to my shopify catalogue and it says product is not shown here as shop is password protected or shop is disabled. The shop is not password protected so how do I get the disable off it? I have not received any prompts to follow to upload documentation or proof of anything.

2

Hi @MarlowD

If your store is set to “password-protected,” you must turn off this feature. Here’s how:

  • In your Shopify admin, go to “Online Store” > “Preferences.”
  • In the “Password protection” section, ensure that “Enable password” is turned off. If it’s enabled, disable it by unchecking the box.
  • Save your changes.

Verify that the individual products you want to include in your catalog are set to “visible.” To check this, go to the specific product’s settings in your Shopify admin and ensure that the “Online Store” visibility option is selected. After ensuring that your Shopify store is configured correctly, go back to your Facebook and Instagram catalog setup. Reconnect or reconfigure your catalog if necessary.

1 Like
3

Hi thanks for the reply, but as it says in my original post the shop is not password protected and online store is visable. The catalogue has uploaded into facebook but it won’t populate the items into my facebook page. Is there any advice on how to do this step?

Thanks again.

1 Like
4

Hi, I had the same problem, have you found a solution?

5

same issue here.

6

Hi there, @danielterry ! Thanks for following up on this thread here regarding products not appearing on Facebook from your Facebook Catalogue! My name is Imogen. It’s good to meet you!

If your products are importing successfully from Shopify to Facebook, but the products are then not being pushed from your Facebook Catalogue to your linked Facebook Assets (like your Shop, for example), then there may be some issues with your products within your Facebook Catalogue that need to be addressed from within the Catalogue directly. I found this resource here from Facebook’s Support Pages regarding how to troubleshoot products not appearing in your shop. I recommend checking out this Facebook resource, and then reaching out to Facebook directly for support if these errors are appearing within Facebook’s Catalogue.