Celeste Oliva Store --abandoned check outs

Shopify Discussion
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Topic summary

  • Merchant reports a surge in abandoned checkouts, attributing them to hacking/spam attempts.
  • Some fraudulent orders were completed but subsequently canceled by the merchant.
  • Issue has intensified over the last 3–4 months.
  • Merchant requests guidance on preventing hackers or spam from accessing accounts/checkout.

Status: No solutions or actions provided yet; discussion remains open with the key question unanswered.

Summarized with AI on December 15. AI used: gpt-5.
1

Good Morning,

I have many abandoned check outs on my store due to people trying to hack. A few have gotten through and I’ve cancelled the orders. What can we do to prevent hackers or spam trying to get into our accounts. It’s gotten really bad the last 3 or 4 months.

Charla