central product image became invisible in dawn theme

Technical Q&A

Topic summary

A user reports that the main product image has disappeared on their product pages in the Dawn theme, while thumbnail images remain visible.

Troubleshooting approach suggested:

  • Navigate to Online Store > Themes > Actions > Edit code
  • Open sections/main-product.liquid
  • Locate the line: {% render 'product-media-gallery', product: product, media_layout: media_layout, enable_image_zoom: enable_image_zoom %}
  • If missing, commented out, or altered, restore it with proper syntax (for Dawn v7+, use section.settings.media_layout and section.settings.enable_image_zoom)
  • Save and refresh the product page

Current status:
Multiple community members have requested the store URL and password (if applicable) to investigate further. The issue remains unresolved pending additional information from the original poster.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

i can see thumbnail images on all my product pages now but the central bigger image became invisible, how can i fix it? theme is dawn

1 Like
2

Hey @AnuragP

Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.

Best Regards,
Moeed

3

Hi AnuragP,

  1. Go to your Shopify Admin:

Online Store > Themes > Actions > Edit code

  1. In the code editor:
    Open this file:sections/main-product.liquid

  2. Find this line (or something similar):

{% render ‘product-media-gallery’, product: product, media_layout: media_layout, enable_image_zoom: enable_image_zoom %}

If this line is missing, commented out, or altered, restore it exactly like this:

{% render ‘product-media-gallery’, product: product, media_layout: section.settings.media_layout, enable_image_zoom: section.settings.enable_image_zoom %}

(Make sure section.settings.media_layout and section.settings.enable_image_zoom are used if you’re on Dawn v7+.)

  1. Save the file and refresh your product page.
    Your main product image should now appear again.

Thanks

4

Hi @AnuragP Can you share store url?