A merchant wants to reword a checkout notification that reads “The product in your cart is not available for delivery to your location” because it discourages customers. They prefer friendlier phrasing like “The product in your cart is only available for pickup in store.”
Key Solutions Provided:
Direct editing option: Navigate to Actions (…) > Edit default theme content > Checkout & system > Checkout merchandise unavailable in buyer location to modify the text directly.
Platform limitations: Most checkout notifications are system-generated and cannot be directly edited unless using Shopify Plus (via checkout.liquid or Checkout Extensibility) or custom apps/scripts.
Alternative approach: For non-Plus users, add custom messaging on the cart page or near the shipping selector to explain pickup-only availability in a more positive tone.
Several responders offered to help directly if the merchant shares store URL and collaborator access.
How do I reword this
Change delivery address or empty cart and return to store.
It turns customers off. Something like:
The product in your cart is only available for pick up in store.
Sounds more pleasing.
Hello @Philip_Gangi ,
I hope you are well!
Can you please provide me the store URL and the collaborative access in inobox so that I can change it for you?
Ok dear, please share your store URL and collaborator code with me so I can check and provide you with the proper solution.
Hi @Philip_Gangi,
Please go to Actions (…) > Edit default theme content > Checkout & system > Checkout merchandise unavailable in buyer location. You can try changing the text here:
Hi @Philip_Gangi ,
You can absolutely reword that message to make it sound friendlier and less discouraging — but keep in mind that most checkout notifications like this are system-generated and can’t be directly edited unless you’re on Shopify Plus or using a custom app/script.
Here are a few ways you can handle it:
If you’re on Shopify Plus:
You can customize the text through your checkout.liquid file or Checkout Extensibility settings.
If not on Plus:
You can add a custom message on the cart page or a popup/note near the shipping selector that explains the situation in a more positive way, for example:
“Some products in your cart are available for in-store pickup only.”
“This product is currently available for pickup only — please update your delivery method below.”
Your revised version sounds great — it’s friendly and informative:
“The product in your cart is only available for pickup in store.”
If this helps make your checkout experience smoother, don’t forget to mark this as an Accepted Solution so others can benefit too!
