Main issue: A recent Shopify POS change altered the add-to-cart flow, initially forcing a tap into the product details page (PDP) and slowing checkout. A small ā+ā button was introduced for adding items, but many found it difficult to use, especially on small iPads.
Perspectives: Merchants prefer one-tap adding from the product list and suggest separating āDetailsā from add-to-cart. Concerns include missed items, lost revenue, slower tasks like adding a customer to an order, and frequent retraining due to unannounced changes.
Shopify response: The team says an explicit add-to-cart increases user confidence by nearly 2x and reduces accidental additions from search. The goal was clearer, consistent actions across search, collections, and product lists. Feedback has been escalated internally with no promised changes.
Latest updates: Some users now see an āiā info icon and can tap the product name to add to cart, which some find ideal. Others still report extra steps and unclear per-item quantities (only cumulative totals shown), problematic for multi-quantity items (e.g., fabric yardage).
Status: Ongoing. Actions: Shopify acknowledged and shared feedback; unresolved issues include UI discoverability, per-item quantity visibility, and advance communication about updates.
Hi,
Is there a way to set the add to card functionality back to the previous app version for the POS app? No idea why I need to click through another page to add to cart now. This is slowing down my transactions like crazy because I now need to open the details page, add to cart, close the details page, then repeat for every item a customer is buying. Is there a way to change it back? Somewhere in the settings?
They want you to click the + plus sign at the right, not tap on the product
then view details then add to cart. Itās small and not great UI but itās
better than what youāre doing now.
thanks for the tip, thatās way worse than the way it was before, but better than what I was doing. The plus sign is so tiny on this little ipad
Consider reversing the functionality; simply include a button labeled āDetailsā to display the productās specifics, and upon tabbing over the productās name, it should be added directly to the cart.
I REALLY wish they would stop making these stupid changes. Adding a customer to an order is much slower now, Are we notified in advance? I never see anything saying they are coming and why itās supposedly better
Hi there, @bdeaw and all the others in this thread! Thanks for taking the time to reach out to the Shopify Community with your feedback regarding this recent update and change to the āadd to cartā functionality for POS.
Iāve gone ahead and made our Retail and POS Teams aware of this thread, and the feedback within. Weāre always looking to receive feedback around changes and updates to our products, so itās my pleasure to make sure this feedback gets seen appropriately. Though I canāt promise what the outcome will be from sharing this feedback. rest assured it will be getting seen by those that need to see it!
I do have some information from our Teams about the āwhyā this change was made! Iāve provided it for your interested below:
Weād love to share some context on why these changes were made. Based on our data and usability testing, we found that having an explicit button to add-to-cart would improve user confidence that they performed the right action by almost 2x. Often, products being added via the search page ended up being removed from cart as they were added accidentally.
We aimed to make this component more intuitive by clearly labelling key actions and grouping relevant information. Previously, it was not clear what the intended behavior of the product list item was. In search results and collections it was adding to cart; in product list, it was opening PDP. There was no explicit action to add a product to cart in both search results and in the product list.
This new āAdd to Cartā button helps to simplify the process of adding and removing items from your cart, making your transactions quicker and more intuitive.
Your feedback is extremely valuable as we continue to improve this feature and we have taken this back to our team for review.
I hope this information is helpful in providing some context around the āwhyā of this change!
Just to reiterate the orignal post. This change not only adds an additional step to the process it also makes it more easy for mistakes to happen and items are being missed from the cart, essentially meaning we are losing out on money. Itās incredibly frustrating to have to train staff on how to use the POS every time there is an āupdateā.
I understand the WHY but the execution (UI) and communication around the change was poor. It is NOT intuitive to have to click the little + sign that is all the way to the right of the page.
Hello, Now the little plus sign is gone and there is an āiā this is adding yet another step. Is there something wrong with my pos or is this another new change? Thank you.
I just tried on my iPad, it seems like you can tap the item directly to add it to cart
Thank you for the assistance. Iāve noticed that with the new update, we can add items simply by tapping the product name. For those wanting to view the product information, thereās now a small āiā icon next to the product name.
This is perfect for us; we appreciate it.
Am I crazy or has the + sign disappeared in the last week or two? Now with the update that I had to do two days ago because my system was completely nonresponsive, you HAVE to click on the product, thereās a tiny area to add it to cart but it doesnāt every tell you HOW much of the product youāve addedā¦it only shows a cumulative total of all items in the card! Iām selling fabric so itās common to have ā27ā items in the card because itās yardage, precut pieces, etcā¦ Take me back to POS from Summer of 2023 because that was intuitive and efficient. Iāve stopped training two floor associates because I canāt keep up with all the nonsense let alone keep a manual updated for all these changes!