change send email ID for "Customer Accounts - login using one time code"

Shopify Discussion

Topic summary

Shopify’s new customer account system sends one-time login codes from mailer@shopify.com instead of the store’s branded email address. This creates confusion for customers and undermines brand consistency.

Key concerns:

  • Multiple store owners report the generic Shopify sender address makes the new customer accounts feature “useless” for businesses that care about branding
  • The issue is particularly disappointing for Shopify Plus stores
  • Users compare this to the lengthy wait for merged customer accounts (7+ years)

Recent development:

  • Some users now report seeing their own domain as the sender for the 6-digit code emails
  • This appears to be controlled through Admin Settings > Notifications > Sender Email
  • No official changelog entry documents this change

Current status:
The issue may be resolved or in the process of being fixed, though confirmation is limited. Users continue seeking clarification on whether custom sender emails are now fully supported for one-time code notifications.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

In the customer accounts, there are two options. If we use the option to send one time code to the customer, the email with the 6 digit code is sent from an email ID : mailer@shopify.com.

How can we change this send email from our branded email address like auth@mycompany.com or similar?

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7 Likes
2

Like Merged customer accounts (that took over 7 years to finally happen), I don’t think Shopify sees having THEIR branding confusing our customers is a high priority for them, Very disappoinint as it makes the “new” customer accounts useless for any business that cares about branding.

3

I also need an answer for this.

4

Boosting in hopes of a response. Also currently need an answer to this.

5

This is truly a big problem, did you ever find a solution?

6

Really need a solution to this problem. Why is it not automatically set up to send from the designated sender email instead of mailer@shopify.com ? Any solution would be great! Hopefully Shopify will update this soon as it is rendering their new tool useless when it comes to adhering to store branding.

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4 Likes
7

This is a critical miss and a head shaker. With two Shopify Plus stores its really disappointing in how the new customer accounts is handles.

8

I have the same problem also, even though I saw someone’s store on Shopify doesn’t have this issue.

9

Agreed, need a solution.

10

Yup, still the same issue, terrible. The only solution is to continue using classic customer accounts. :face_without_mouth:

11

Waiting the solution

12

Can others check, I’m now seeing the our domain as the sender domain in the 6 digit emails!!!

This is awesome, but I can not find anything in the Shopify change log.

13

I can confirm, we see the same on our store.

I believe this is now set in the Admin Settings > Notifications > Sender Email

Or at least it appears to be, couldn’t find much about this change in the change logs

1 Like