Can I ask what is the email address you are using as sender? Is it gmail or others?
Topic summary
Users are trying to change the sender image (profile picture) that appears next to Shopify’s automated email notifications in customer inboxes.
Initial Problem:
- The original poster successfully changed their Gmail sender image for direct emails, but Shopify notification emails (order confirmations, shipping updates) still show the default image.
- Shopify support was unable to provide a solution.
Attempted Solutions:
- One user reported success by changing their Shopify Community forum profile picture, though this workaround’s effectiveness is unclear.
- Another user provided confusing technical instructions involving file manipulation that others couldn’t follow or verify.
Email Marketing Platform Alternative:
- Several users switched to Klaviyo for email marketing, which offers two methods to display sender logos:
- BIMI (Brand Indicators for Message Identification): Requires a trademarked logo AND a VMC (Verified Mark Certificate), which costs over $1,000 annually
- Gravatar: Free third-party service that syncs profile pictures to email addresses
Current Status:
The discussion remains unresolved for Shopify’s native email notifications. Multiple users continue experiencing the same issue with no confirmed working solution for standard Shopify emails.