I have run into this problem as well, but I am not sure where to find these list of steps. Is this a code?
Topic summary
Users are trying to change the sender image (profile picture) that appears next to Shopify’s automated email notifications in customer inboxes.
Initial Problem:
- The original poster successfully changed their Gmail sender image for direct emails, but Shopify notification emails (order confirmations, shipping updates) still show the default image.
- Shopify support was unable to provide a solution.
Attempted Solutions:
- One user reported success by changing their Shopify Community forum profile picture, though this workaround’s effectiveness is unclear.
- Another user provided confusing technical instructions involving file manipulation that others couldn’t follow or verify.
Email Marketing Platform Alternative:
- Several users switched to Klaviyo for email marketing, which offers two methods to display sender logos:
- BIMI (Brand Indicators for Message Identification): Requires a trademarked logo AND a VMC (Verified Mark Certificate), which costs over $1,000 annually
- Gravatar: Free third-party service that syncs profile pictures to email addresses
Current Status:
The discussion remains unresolved for Shopify’s native email notifications. Multiple users continue experiencing the same issue with no confirmed working solution for standard Shopify emails.
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