Hey again, @TwoPiscis ! I believe I’ve solved your issue here! Sidenote: the reason why you didn’t see an abandoned checkout notification in ‘Settings’ > ‘Notifications’ is because once you build an automation, the automation takes over your abandoned checkout emails, so they’re not find-able there anymore.
So you’re correct - the store name appearing here uses the store name under ‘Store Details’. Whatever your store name was under ‘Store Details’ at the time of creating this automation is what’s presented in the footer. In order to get the name showing there changed to it’s updated version, we’ll want to make a new abandoned checkout automation. This updates all the information on the email, and will change that store name for you. I have the steps for you below, along with some helpful screenshots!
- Login to your store
- Go to ‘Marketing’ > ‘Automations’
- Find your automation for Abandoned Checkouts and click the ‘…’ that appear on the write
- Select ‘Delete’
- Go to the top of the page and select ‘Create Automation’, then select the ‘Abandoned Checkout’ option
- Once you’ve selected that Abandoned Cart option, select ‘Edit’ and then ‘Edit Email’ in the pop-up window.
- Your new automation draft will show the updated store name in the footer!
This should help you get your updated store name appearing as needed! The downside here is that any work you’ve done on the original template may be lost, but you will be able to re-create your work within that new draft. It does seem odd not being able to just update that name in the footer freely, so I’ll pass some feedback along to the Team so they can look into adding the ability to edit that footer in the future.
This should do the trick for you! Before I let you go, I wanted to provide you with a resource on helping you build abandoned checkout emails. In addition to that, check out some resources on abandoned carts. Much of the info that makes abandoned cart emails effective can be transferred over to abandoned checkout emails! I hope you find those resources helpful!
Let me know if you have any questions!