Change the picture that shows when send link

Store Design

Topic summary

Changing the preview image that appears when sharing a Shopify store link (the social share image).

Guidance provided:

  • In Shopify Admin: Online Store > Preferences > Social share image > Change image > Save; then re-share the URL.
  • If the new image doesn’t appear, share the site URL and intended image for troubleshooting.

Current developments:

  • The original poster updated the social share image but still sees the old one; they provided their URL and image.
  • A follow-up suggestion was to check theme customization settings or consider developer assistance.
  • Another participant experienced the same issue, which resolved on its own shortly after—suggesting a caching/propagation delay.

Open items:

  • Clarification is requested on which specific theme customization area impacts the social share image; no definitive answer has been provided.

Notes:

  • Attached images/screenshots are central to the discussion.
  • The issue appears partially resolved for one user (after a delay), while the original case remains unresolved pending further guidance.
Summarized with AI on January 11. AI used: gpt-5.
1

Hi everyone,

How can I change this picture that shows when I send the link of my store to someone?

cutestyou_0-1662053634231.png
cutestyou_0-1662053634231.png212×150 7.31 KB

Thank you!

2

Hi @cutestyou

Greetings of the day!

Welcome to the Shopify community. Thanks for asking good question on the community.

I am sharing you the few steps that how you can change the social share image from your dashboard. Please follow the below steps:

Steps

  1. Open your Shopify admin dashboard
  2. Click on the online store.
  3. Click on the preferences underneath the online store.
  4. Look for the Social share image section click on change the image.
  5. Select the image and click on save.
  6. Now you are done.
  7. Now share the image and see the new image reflects on sharing the website URL.

If you have any other question and query please feel free to ask me your queries.

Thanks

1 Like
3

Hi,

I’ve changed it but it’s still the same old one.

4

Kindly share me the website URL and the image file that you want to enter on social share. So that I can check the exact issue.

Thanks

5

my webiste URL is cutestyou.com

final logo (600 × 600 px).png
final logo (600 × 600 px).png600×600 14.7 KB

Thank you so much

6

Please check on theme customization. if it solves your problem otherwise Hire a Shopify developer so He will help you better.

Thanks

7

Thank you for your help

8

Hello! I am having the same issue. Could you please check mine out as well?

URL: https://soleilbyliv.myshopify.com/

IMG_4856.PNG
IMG_4856.PNG500×500 22.1 KB

9

Oh, it just updated now never mind. Thanks!

10

Which part of theme customization?