I purchased a new domain through Shopify and changed it to my primary. I still kept my old domain and pointed it to the new primary.
my old url was: AppleBlossomGiftBasket.com
my new url is: PNWgiftbaskets.com
I updated my URL in the merchant center and now all of my products are not approved due to policy violation. I submitted a review request and still am encountering this issue:
I can see here on your website that all of your products are showing. Kindly double check with your domain provider if there is no any issues with your domain. If there is none, contact Google merchant support so, they can give you further insight regarding this and you can give them more supporting documents or screenshot that all of your products are displayed, and your domain has no issues.
Hey there, @vcockerham2002 . Thanks for taking the time to reach out to the Shopify Community Forums with your situation here regarding your domain, products, and Google Merchant Center.
Thanks for the screenshot! I can echo what @SealSubs-Roan noticed above - I’m not having issues seeing products on your site myself, so this could be an issue with Google needing some extra time to address the updated domain and seeing products from it’s side. I do want to recommend, like @SealSubs-Roan did, to reach out to Google’s Team for some specific guidance around the ‘why’ for this particular error and what prompted it to be generated if you’re finding the information they’ve provided to be unhelpful. Additionally, you can reach out to us via our Help Center so we can get you authenticated and take a better look into your Google intergration with your Shopify store to see if there’s any potential issues related to the integration that may be causing this error to occur.
Have you pushed the new products in the app. Usually if you are using a 3rd party app it should reprocess in 24 hours.
If you are using the google and youtube app, you may need to contact Google to push the products again here: https://support.google.com/merchants/contact/shopify_3p_support_app
Or try to delete the app, then add it again.
Thanks! I am going to reach out to them and see if I can get anywhere.
