Changes to Add/View Product in Admin Not User Friendly

Retail & Point of Sale

Topic summary

A recent admin interface update has hidden critical product fields that retailers use frequently. Key attributes like price, cost per unit, and SKU—essential when adding or viewing products—are now difficult to locate or have been made visually smaller.

User Concerns:

  • Changes appear untested and not designed with retailer workflows in mind
  • No apparent user consultation before implementation
  • Screenshots show the problematic interface layout

Feedback Challenges:

  • No direct feedback portal exists
  • Users must initiate email chat with support representatives who promise to pass concerns along

The discussion remains unresolved, with multiple retailers expressing frustration about the reduced usability of essential admin functions.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

After using the Admin on Monday, I log in today (Weds) to find the most USEFUL fields for adding a new product are hidden. These fields are also obscured when trying to view a product.

When adding a new product price, cost per unit and SKU are some of the most important attributes. These are now very difficult to find. When viewing a product the fields are now made so small they are difficult to see.

AS A RETAILER THE CHANGES YOU MAKE. ARE FRUSTRATING AND MAKING THINGS MORE DIFFICULT!

Do you even test changes or just allow the devs to decide what is best for the retailers?

Screenshot 2025-10-08 at 12.40.06 PM
Screenshot 2025-10-08 at 12.40.06 PM1388Ă—1272 114 KB

Screenshot 2025-10-08 at 12.46.01 PM
Screenshot 2025-10-08 at 12.46.01 PM1358Ă—1586 122 KB

1 Like
2

Totally agree, these changes are unnecessary and unhelpful!

I’ve tried to submit feedback but all I could do was start an email chat and the rep said there’s no direct feedback portal/link and he would pass it on. I sure hope he does…