This is a reoccurring problem I keep seeing in this forum and its trying to change the bank account. I need old bank account to update it. Please delete this requirement because most of us have either their old bank account closed or they forgot their old numbers. I have contacted support three times already and no one wants to reach out to me. It shouldn’t take long to code a bypass for this requirement. Please help, ticket # 63937223
Topic summary
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Issue: The user cannot update their bank account because the system requires entering the old bank account to make changes. They say this is a recurring forum problem and note many users no longer have access to old account numbers due to closures or forgotten details.
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Request: Remove or provide a bypass for the “old account required” step to update banking details. The user believes implementing a bypass should be straightforward and asks for assistance, citing support ticket #63937223.
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Status: The user reports contacting support three times without a response. No resolution, actions, or official guidance are provided in the thread; the issue remains open.
I already got helped. You can close this. It took them 2 weeks for them to help me