Changing currency after first sale (my self trying it out)

[pystein]

I have set up a store located in Norway and i chose NOK as the currency. Now I would like to change that to EUR, but because I have tried out the solution myself and “bought” one item (for NOK 0,-) I am not allowed to change it. i am advised to contact support, but the support pages sends me around without giving me a means to talk to Shopify. So writing in this forum is my last resort.

Øystein

[Zworthkey]

@pystein

Go to the Admin Dashboard.
Then setting.
Then General.

[pystein]

Thanks for answering!

Unfortunately, no, because I “bought” an item, the currency is locked, and i have to contact support. But where and how?

[Anindita]

Hi @pystein

You can contact Shopify live chat support to resolve this: https://help.shopify.com/en/questions#/contact/chat

[Zworthkey]

@pystein
https://help.shopify.com/en/questions#/contact/chat
from here you can contact to the Shopify Support team.

[pystein]

Yes, that is how it is meant to work, I suppose, but before I can send a Chat text I am asked to choose a store, after which I am sent back to the Community search topics box

[pystein]

[Kimi_2]

Hi, @pystein .

Have you managed to successfully contact our live support team yet?

If you haven’t, are you able to try the following troubleshooting steps:

• Navigate to our Help Centre here via an incognito window
• Or, you can use your usual browser but to clear the browser’s cache and cookies before accessing the Help Centre
• You can also try another browser. For example, if you’re using Chrome, you can try to contact our live support team on Safari or Firefox
• You can also try to use another device, such as your mobile or a tablet

Alternatively, if you’re experiencing login issues when trying to contact our support team, then you can select the Continue without logging in option when you’re on this page.

[pystein]

Hi, yes, I managed to reach support with another browser. Thank you!