I keep trying to change the name of one of our products and it stays for like an hour and changes back to the original name.
Can someone please help?
Topic summary
A user reports that product name changes in their store revert to the original name after approximately an hour, despite saving correctly.
Potential causes identified:
- Third-party apps (inventory managers, ERP systems, bulk editors) syncing and overwriting data
- Marketplace integrations (Google Shopping, Facebook) pushing data back to the store
- Multiple team members editing simultaneously with cached versions
- Automated imports or scheduled tasks resetting product information
Troubleshooting steps suggested:
- Verify no apps are connected to product data (user confirmed none are active)
- Check for marketplace feed connections that might sync back
- Test in incognito mode or different browsers to rule out caching issues
- Switch network connections (Wi-Fi to mobile data) to check for connectivity problems
- Monitor timing of reverts to identify if it follows a regular schedule
Current status: Issue remains unresolved. The user confirmed they’re editing correctly and have no data-importing apps, but the root cause hasn’t been identified yet.
1 Like
Hi,
This sounds frustrating, and it usually points to one of a few things going on behind the scenes. If a product name keeps changing back automatically, here are a few things worth checking:
1. Is any third-party app connected to your product data?
Apps like inventory managers, ERP systems, or bulk editors can overwrite product titles if they sync regularly. If you’re using any external tool or integration (like Oberlo, Syncee, or custom API connections), that could be the reason.
2. Are you editing the product name in the right place?
Just to be sure, go to Products > Click on the product > Edit the Title field > Save. If it saves correctly for a while and then changes, it’s not a browser issue, but likely an automatic sync from somewhere else.
3. Is your store connected to another marketplace or feed?
If you’re selling the same product through Google Shopping, Facebook, or another channel, they sometimes push data back if not set up correctly. That can cause your original title to reappear.
4. Are multiple team members editing at the same time?
If someone else from your team or agency is working on the store, they might be using an old cached version of the product page and overwriting your edits.
What you can do
Try renaming the product again and keep an eye on when and how it reverts. If it happens on a regular schedule (like every hour), it’s almost certainly a sync from an app or integration. You might want to temporarily disable product sync in the app settings and test again.
Hope this helps point you in the right direction. Let me know if you’re using any specific apps that manage inventory or product data. That could narrow it down quickly.
I don’t have any apps that are importing the data into our website.
And yes, I am editing it correctly.
That kind of issue usually points to a sync conflict or permissions problem. If you’re using a shared platform (like Shopify, Squarespace, etc.), it might be reverting due to an integration, third-party app, or theme file overwrite. Also worth checking if there’s an automated import or scheduled task running that resets product data. Try renaming it again, then clear your cache or test in incognito mode to confirm if the change really sticks server-side.
@amierafa This may due to the content not saving properly on Shopify server or your own network connection. You can check this situation via these two ways.
If you fail to save several times, switch to other browsers or incognito mode page. Changing your network connection from Wi-Fi to Mobile Data can work sometimes. You can have a try and see which one works.