Hi all,
We are having some issues now that Parcelforce and Royalmail have combined into a single shipping platform (Click and Drop).
When a parcel is despatched its tracking is imported from Click and Drop and the order is marked as fulfilled. The customer is sent a tracking link, which no longer works as its pointing at a link format which is incorrect.
The image below shows the URL generated in Shopify, which no longer works.
I have searched through the options I can find, but this looks like something hard coded into Shopify I cannot change. Parcelforce tracking links now only work through the Royalmail site, the the URL needs to point to the same one as Royalmail tracking. See image below.
Anyone know where I would change this setting if possible? Or how I get Shopify to update the built in tracking option URLS to work with Parcelforce now that they have changed how tracking works?