Hi everyone, we received a chargeback case this morning. This order was placed one month ago, and it was dispatched as soon as we could. Since we are based in Australia and this order is to the U.S., it’s still on the way. Not sure why the customer reported this as a fraudulent transaction. Does anyone have any experience with it?
Topic summary
A merchant received a chargeback claim for fraudulent transaction on an order placed one month ago. The package is currently in transit from Australia to the U.S., having been shipped promptly after the order was placed.
Key Issue:
- Customer disputed the charge as fraudulent despite the order being legitimate and en route
- International shipping delay (Australia to U.S.) may be a contributing factor
Merchant’s Concern:
- Seeking advice from others who have dealt with similar chargeback situations
- Unclear why the customer filed a fraud claim when the order is being fulfilled as expected
The discussion remains open with no responses yet, leaving the merchant without guidance on how to handle this chargeback dispute.