Hello Greta,
Thank you for your reply. I followed your advice and initiated a live chat, which was a waste of time.
I received the order on June 7, and refunded within two minutes. This is the third fake order I had received from this entity. All different fake shipping addresses, all different cards. All were cancelled and refunded.
Why did Shopify payments allowed this chargeback to happen two days later on June 9? Attached is the screen shot that I have already submitted as the chargeback response under customer conversation. There was no other place I could see to submit this piece of information.
Any help would be appreciated.
Thank you,
Mary Helt
Abracadana