Chargeback On my order (1200$ LOSS Due to Customer)

Shopify Discussion

Topic summary

Main issue: Merchant lost a chargeback after fulfilling a 600€ order; total loss roughly 1,200€ including goods and refunded payment.

Timeline and actions:

  • Buyer placed a 600€ order. Merchant requested ID verification and asked the buyer to reorder without “VPS.”
  • Buyer provided two photo IDs. Merchant processed and shipped the order.
  • After delivery, the buyer filed a chargeback citing fraudulent activity. About a month later, the dispute was decided in the buyer’s favor.

Evidence submitted: Merchant says they provided the IDs, communication history, and details in their response, but the issuer still sided with the buyer.

Outcome and impact: Merchant lost both the items (600€ value) and the funds, calling it an approximately 1,200€ loss. They want to recover the item or money and warn others about the buyer.

Context note: A chargeback is a card-issuer payment reversal after a fraud claim. Status: Unresolved; the merchant is seeking guidance and next steps.

Summarized with AI on January 5. AI used: gpt-5.
1

Buyer places an order worth of 600 euro - I contact the buyer asking for ID proof & if they can reorder without “VPS”

The buyer tells me they recently moved & provided me with TWO PICTURE IDs.

I go on to process the order.
As soon as the items deliver, the buyer opens fraudulent activity chargeback on me - month later, Buyer wins it.
Now I am at a loss of the ITEMS worth 600Euro & ofcourse the money as well.

I need help & I want to warn others of this buyer too!

This is just crazy - a loss of over 1200 euro means that I would need to do another so many orders - just to recover my loss.

How is this even fair? I gave the response all details, ids, communication & still it was won in customers favor.
I need help & I need to win back my item or money! This is too much of a loss for me to bare!
Any one who can help or guide me in this case?

Thanks