I agree with you 100% Chris. Just now seeing your issue with Shopify chargebacks. I agree that Shopify cannot decide who should win the case but if you lose the case, the buyer should not be allowed to also keep the merchandise as well. Shopify can implement guardrails for that part. I have a client who wanted to return 6 pairs of the same brand shorts that were FINAL SALE and I told him I cannot accept them back, He told me they were too big. However, he told his bank they were all damaged. That is not possible and if so send me or Shopify photographs. I’m having too wait 2 months since he disputed the transaction and I find out this Sunday 7/28/24 the outcome. In the future I think I will try to work with the client because as well all know" the customer is always right" and the fact that Shopify doesn’t back the seller like Poshmark or EBAY is terrible.
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