I recently with the help of support canceled my monthly subscription and they didn’t charge me last month. All of a sudden I wake up with an email of Shopify charging me again. I go to my account and find that my subscription is still active. In addition to this, I cannot cancel the subscription. I have tried to cancel it over and over but every time it returns. I also can’t contact customer support due to the “queue” link the chat bot sent me not working. What is going on???
Topic summary
A user canceled their Shopify monthly subscription with support assistance and wasn’t charged the following month. However, they were unexpectedly charged again and discovered their subscription had reactivated.
Current Issues:
- Unable to cancel the subscription—attempts to cancel keep reverting
- Customer support chat queue link is not functioning
- Subscription shows as active despite previous cancellation
Suggested Solution:
Another user recommended:
- Manually pause and deactivate the store in Settings > Plan
- Clear browser cache or try a different device if the cancellation option doesn’t appear
The issue remains unresolved, with the original poster unable to access support or successfully cancel their reactivated subscription.
1 Like
Hey @Ccdpoow
If your store is fully closed but you’re still being billed, try pausing and deactivating it manually in Settings > Plan. If that doesn’t work, clear your browser cache or try a different device to see if the cancelation option appears