Hello, I have been mistakenly charged by SHOPIFY multiple times for a store I cancelled over a year ago, I opened a case and follow your instructions.. its been 20 days and not a word from shopify, in the 20 day time frame ,ME, NOT SHOPIFY, has reached out to you and spoken with , Denivin, Nino, Marlon and Samantha, all in different days. No one in your help center can actually help nor knows what to do, they keep saying “it’s been escalated” .. “someone will reach out as soon as possible” and NO ONE DOES. It’s been 20 days, this treatment towards your customers is disgusting. I have also asked to speak to a manager every time I connect with your help center and the answers are “None are available”, “They will reach out shortly”.. no one has reached out. Do you not have managers available? This is sounding like a big scam every day that passes, is anyone able to actually help? As I am exhausted of this horrible service from your company and unfortunately have to report to the BBB as a fraudulent company that you are appearing to be. Please contact me ASAP.
I’m sorry to hear about your experience, as I’ve faced a similar issue with being charged after cancelling my store. Like you, I’ve encountered delays and unhelpful responses from support, despite escalating the matter several times. It’s frustrating to deal with ongoing charges and lack of resolution.
Hopefully, adding my voice here will bring more attention to this issue. I trust Shopify will address this soon.
Hello Harry,
Thank you for your input, its insane how nasty SHOPIFY customer service is. I haven’t even been reached out to, its always me reaching out and always getting a “no manager right now”, “escalation team will reach out” yet not a word from them. I contacted the BBB and they gave me a list of questions to ask a rep from the company,
Can you provide a detailed explanation of why my issue has not been resolved after 20 days?
What specific steps have you taken to address my concern since my initial contact?
Why was I not contacted for over 20 days regarding my issue?
Who can I speak to for an update on my case?
Can you confirm the date my payment was processed and any relevant transaction details?
What is your company’s policy for handling unresolved customer issues?
Is there a supervisor or manager I can escalate my complaint
I did and Miss Samanthas answers just helped my case so much more. Now I am just waiting to hit the 30 day mark and put my complain in, as the BB did mention over the phone that SHOPIFY is one of their top complaints they get and they are looking into fraudulent actions inside the company. They also explained that it looks like the only way SHOPIFY does take action and accountability for their unauthorized charges is after you file a complain with BBB.
It is funny yet very sad that we have to go to this lengths just to get someone fromS SHOPIFY to even acknowledge us.