I was doing the $1/month trial and decided to deactivate my store since I don’t have the time to run it right now. I got charged $43 and I don’t know why.
I was also using the Loox app on trial and I’m afraid I will get charged for that too.
I should note that the store was open for maybe 3 weeks. So I really don’t understand what I’m being charged for.
Hello great store owner are you available to chart with? i have one or two method that you can use to solv the issue, so chart me up private
Hi @Johny_Walker ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance to ensure this gets resolved.
If you can’t download PDF file of your invoice to view a breakdown of your latest charge then you will want to connect with us directly when it comes to account specific inquiries like this one. This allows for our advisor team to take a closer look as we don’t have access to any account specific information through the Community.
Please let me know if you have any more questions!
Hey,
Tamarry from the Loox here 
Our Support team would be happy to look into this for you!
Please feel free to send a ticket to our 24/7 team at support@loox.io.
We will gladly assist.