Hey guys , how are you ?
I have been charged 65$ while I did not even select this plan and I am charged without even my permission and notification, what should I do in this case and how can I get my refund back?
Topic summary
Unexpected billing: A store owner reports being charged $65 for a plan they say they did not select or authorize and asks how to obtain a refund.
Support guidance: Staff note that creating a store may involve selecting a plan, and with subscription services (recurring, account-managed billing), the account owner is responsible for managing/canceling the subscription.
Next steps: Account-specific billing issues can’t be handled in the public forum. The owner is instructed to log in to the Shopify Help Center and use live chat to have support review the invoice and determine refund eligibility.
Status: No refund issued in-thread. Resolution pending the user contacting support; discussion remains open with the key question (refund eligibility) unanswered.
Hey, @ahmad36 .
Thank you for reaching out and posting this question.
I understand that you didn’t select the $65 plan; however, it sounds like you did create a store and you may have selected a plan. Due to the nature of subscription services, the account owners’ would be responsible for managing the subscription of their store. That being said, while we’re unable to provide account-specific support via the Shopify Community, we’d be happy to take a closer look at your account to see if your invoice is eligible for a refund through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.