After being on the support chat for two weeks I finally was able transfer my store, once i did i was disconnected from the adivsor and now my chat bot is not letting me speak to another. I lost my store when transferring and so it keeps asking me to select my store but I cannot. I would just like to speak to a live human please. I would like my store back and to figure out my payouts. This has been ongoing for so long and Im so ready to quit. Be better shopify, have human to human contact thats more accessible to your customers. You are not making business fun and easy you are doing the complete opposite.
Topic summary
Customer reports that after two weeks on support chat they finally completed a store transfer, were disconnected from the advisor, and now the chatbot prevents reaching another advisor. The bot repeatedly asks them to select a store, but the transferred store is missing, leaving them unable to proceed.
They request live human assistance to recover the store and to resolve pending payouts (funds owed from sales). They express strong frustration with the lack of accessible human support and say the situation has been ongoing for a long time.
No solutions, next steps, or staff responses are provided in the thread. A subsequent reply consists of obfuscated script/code snippets that appear malicious and are unrelated to the user’s issue.
Status: unresolved and ongoing. Key open needs: restore or relink the transferred store to the account; provide a human support route when no store can be selected; clarify and process payouts once access is restored.
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