Chat box coding needs removed debutify

Store Design

Topic summary

A user seeks help removing a chatbot from their Shopify store (necksupportbrace.com).

Two solutions provided:

  1. JavaScript approach - Add code snippet above the </body> tag in theme.liquid file to hide the chat widget element

  2. CSS approach - Add chat-widget { display: none !important; } to the store’s CSS file (base.css, theme.css, style.css, main.css, or custom.css)

Both methods involve accessing the theme code editor through Online Store > Edit Code. The discussion remains open with no confirmation of which solution was implemented or whether the issue was resolved.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I’m trying to remove the chat bot.

www.necksupportbrace.com

1 Like
2

Hey @Shaner123

Follow these Steps:

  1. Go to Online Store

  2. Edit Code

  3. Find theme.liquid file

  4. Add the following code in the bottom of the file above tag

RESULT

Moeed_0-1740718586400.png
Moeed_0-1740718586400.png1888×907 248 KB

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

3

Hi @Shaner123 ,

Go to Online Store, then Theme, and select Edit Code.
Search for base.css/theme.css/style.css/main.css/custom.css file Add the provided code at the end of the file.

chat-widget {
    display: none !important;
}