Chat Icon Shopify Inbox not working in mobile , kalles theme
when clicking the chat box, it does not load the first you click it , how to solve this problem !
store link :
Topic summary
Mobile issue: The Shopify Inbox chat icon in the Kalles theme does not open/load on the first tap on mobile; the user wants a fix so it responds immediately. Desktop behavior is not described.
Details: Store link provided (divarouj.com). Tags suggest potential CSS/JavaScript or theme integration causes.
Request: Guidance to resolve the first‑tap failure so the chat box loads reliably on mobile.
Context: Shopify Inbox is Shopify’s built‑in customer chat; Kalles is a third‑party Shopify theme.
Evidence: No code, screenshots, or error logs were shared; environment details (device/browser) and precise repro steps beyond “first tap does not load” are unspecified.
Status: No solutions or actions reported. Discussion remains open, with key questions about event handling, lazy‑loading, or script conflicts still unanswered.