I can not get a reply on the shopify help center chat. Only 3 pulsing dots. I upgraded from basic plan to the grow plan. I am not seeing any difference at all. When I view the plan, grow is shown to be the plan. Please advise!
Why This Happens:
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Support Chat Delay: The 3 pulsing dots mean the support agent is either not responding or there’s a technical delay.
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Plan Features Not Showing: Sometimes, after upgrading your plan, the new features don’t show up right away. It could be a delay on Shopify’s end or you might need to refresh/recheck certain areas.
What You Should Do (Step-by-Step):
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Refresh Browser: Close the tab and log in to Shopify again.
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Check Features: Go to your Settings > Plan and compare the features listed with what’s on the Grow Plan page.
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Clear Cache: Sometimes browser cache causes issues. Clear your browser cache or try logging in with a different browser.
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Try Another Way to Contact Support:
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Go to Shopify Support
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Click “Log in”
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Choose “Chat with us” again
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If it still doesn’t work, try using Shopify’s X (Twitter) @ShopifySupport or email them.
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Extra Tip:
Shopify Grow Plan may look similar to Basic, but the main difference is better support and reports. You may not see big design changes — the difference is in tools and data access.
Let me know if you want help checking if your Grow features are active.