Check availability doesn't show up but in checkout I can multiple locations

Topic summary

  • Issue: After setting up multiple pickup locations in Shopify, the product page shows “View store information” instead of the expected “Check availability at other shops.” The latter is typically the product-page pickup availability UI that lets shoppers see which locations have the item.

  • Behavior discrepancy: At checkout, multiple pickup locations are correctly available for selection, confirming that locations are configured and recognized on the backend.

  • User question: Asks whether this is a bug or another issue and is willing to provide additional details if needed.

  • Context/notes: No screenshots, code, or theme details provided; no troubleshooting steps listed.

  • Status: Unresolved and awaiting guidance. Key unknowns include whether theme settings, template availability blocks, or pickup availability configuration affect the product-page display.

Summarized with AI on December 12. AI used: gpt-5.

I have set up multiple locations for pick up and when I go to the product page I see View Store information instead of Check availability at other shops.

When I go to checkout I can see that I can pick up from multiple locations.

Is there any bug or something?

Please let me know if you want me to add more information.

Thank you in advance