Login and password-reset flows are confusing for customers who don’t have accounts or haven’t activated them. The default messages don’t clearly say when an account doesn’t exist or isn’t active (activation requires confirming an email).
Recent context: After adding the Smile loyalty points app, many customers attempted to log in assuming they already had accounts. The store added a banner on the reset page advising users to sign up if they don’t receive a reset email, as a temporary workaround.
Password reset behavior: The reset page always shows a success (green) message, even when the email has no account; in those cases no email is sent. Multiple participants report the same issue and confusion for customers.
Requests: Ability to show clearer errors such as “Account does not exist” or “You are not registered,” both on login and password reset. Clarification sought on whether the reset-page behavior is a bug or a configurable setting.
Status: No confirmed fix or official guidance in the thread. Issue remains open; key questions about error-message customization and reset behavior are unanswered.
Hi @MarinaPetrovic , they are not active. We recently added Smile for loyalty points and notified the customers via a newsletter and everyone wants to login thinking they have activated the accounts.
So currently we added a banner saying “You will need to sign-up if you don’t receive a password reset email” on the reset page. But ideally they should receive an error message saying they are not registered when they try to reset the password or try to login.