When trying to load my website checkout on iPhone safari it isn’t loading correctly and I’m not even sure what it is trying to load here. It is the same on iPad, on other browsers on the iPhone and iPad including Firefox and chrome. Any suggestions please thanks
Topic summary
A user reports that their Shopify checkout page fails to load properly on iPhone Safari, iPad, and other mobile browsers including Firefox and Chrome. The page displays incorrectly across all these platforms.
A community member responded that they tested the checkout page on their own iPhone and found it working correctly. They suggested standard troubleshooting steps:
- Restart the device
- Clear cookies and cache
- Switch internet connection (try mobile data instead of Wi-Fi)
The responder provided a screenshot showing the checkout page loading normally on their end. The issue appears device or network-specific to the original poster, and the discussion remains open pending further troubleshooting by the user.
Hi @SamiGiftsi !
I checked your website using my iPhone device and the checkout page is working perfectly fine on my end. Have you tried other troubleshooting steps such as, restarting your phone, clearing your cookies and cache, switch your internet connection for example, use mobile data instead of Wi-fi? I highly suggest that you try other troubleshooting steps first. Here is the screenshot of your checkout page on my end for your reference.
