Hello everyone (:
Since last Friday we have the following problem in our shop: When purchasing a subscription products (Recharge) and after logging into PayPal, that Checkout starts an endless loop when the customer actually wants to proceed with the purchase. Some background info:
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This loop ONLY occurs for subscription products, which is why I thought it must be connected to Recharge.
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We did the Recharge Checkout Integration on the 22nd of August
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On the 30th we still got new subscriptions in via PayPal Express
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Multiple customers over all kinds of devices have complained about this issue and we can also replicate it.
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I’ve been in contact with Recharge, Shopify Plus, different external developers and they are all not able to give me an indication of the cause of the problem.
I put a Screen Recording of the issue in the attachments, it was recording on incognito. If anyone knows this issue, had it before, I am happy about any input or insights.
Best