A merchant experienced an issue where a customer completed a transaction after only entering billing address details, with no shipping address section appearing during checkout despite settings requiring it.
Suggested troubleshooting:
Current status: Issue remains unresolved; awaiting merchant’s verification of checkout configuration settings.
Hello, Community.
I have query regarding my online orders. I have a successful transaction on my online store, but the customer’s transaction was completed after entering the billing address details. The site did not offer any shipment address section although my settings on shopify are requiring it. Is there anything to do, reload the site or anything?
Thank you for your help,
Hi @Lafayette
It sounds like your checkout process may be set to “Billing address same as shipping address” by default, which could be why the shipping address section didn’t appear. First, check your Checkout Settings (in Shopify Admin > Settings > Checkout) to ensure that customers are required to enter a shipping address separately.